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Wash, Dry and Fold Disclaimer

  • By using our service, you agree that your laundry is suitable to be laundered. We
    assume that laundry items placed in our care for the Wash, Dry and Fold services
    can be washed in water on a normal cycle and dried using heat in a tumble dryer.
    We cannot be responsible for any damage to clothing that is not suitable for this
    standard laundering process.


    We reserve the right to refuse service of items that we feel will be hazardous to our staff. i.e.: items heavily soiled with human or animal waste.

  • We accept all laundry based on weight and we don’t perform a piece-by-piece count. We exercise great care in processing items received to avoid misplacement or loss. However, there could come a day when items are misplaced or lost.


    If you believe we have not returned an item, do the following:

    • Call us immediately (within 24 hours) to report that you do not see the item.

    • Double check your home because it is possible that you thought you sent it but did not.

    • If you still believe it was sent out and not returned, Express Laundromat’s liability, with respect to any lost items, shall not exceed $50 per item regardless of brand or condition. Total loss liability per order shall not exceed $200.

  • We are not responsible for any damage to clothing that stems from items being left in pockets, such as pens or makeup.


    Express Laundromat is not responsible for clothes that shrink, bleed or change
    shape during normal washing and drying. Again, please check your labels prior to sending your items.


    Express Laundromat does not guarantee against colour loss, clothes with poorly set dyes, normal wear and tear, pre-existing damage, severe soiling, lost socks, or mismatches.


    We are not responsible for any damage that is done to your laundry during normal washing and drying including but not limited to: buttons falling off, beads coming loose, hems or seams coming undone.


    We make every effort to remove stains but cannot guarantee that all stains can be or will be removed.


    Items not picked up due to no fault of ours may be donated to charity after 30 days.

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