Terms and Conditions
By using our services, you agree to comply and be bound by the following terms & conditions. When we say “us” or “we”, we’re referring to Express Laundromat, the term “you” refers to you, our valued customer.
Customer Agreement and Terms of Use:
We do not take responsibility for lost clothes or items.
Express Laundromat reserves the right to update these terms & conditions at any time and any changes will be posted on our website.
It is your responsibility to enter the correct pickup and delivery address. If it is incorrect and we have arrived at the booked destination we reserve the right to charge $10 for the failed pickup/delivery.
It is your responsibility to ensure you are available at the job address at the correct time and day you have booked. We reserve the right to charge $10 for the failed pickup/delivery.
If you request that we leave your laundry unattended (eg; on your porch, at your front door or with a third party), we are not responsible for your laundry before we pick it up or after we have dropped it off. Once we have delivered your laundry to the mutually agreed location, we will not be liable for any of your items being lost, stolen or missing. Our driver takes photographic evidence of the job delivered.
Please notify us at least 2 hours ahead of your scheduled pickup/delivery if you need to cancel.
By using our service, you agree that your clothes are suitable to be washed and dried together, unless you request separate loads. We are not responsible for colour bleeds or damage due to mixed fabrics or if you have not emptied pockets. We reserve the right to decline cleaning any piece of laundry that we think may lead to an issue.
Wash, Dry and Fold Disclaimer:
By using our service, you agree that your laundry is suitable to be laundered. We assume that laundry items placed in our care for the Wash, Dry and Fold services can be washed in water on a normal cycle and dried using heat in a tumble dryer. We cannot be responsible for any damage to clothing that is not suitable for this standard laundering process.
We reserve the right to refuse service of items that we feel will be hazardous to our staff. i.e.: items heavily soiled with human or animal waste.We are not responsible for any damage to clothing that stems from items being left in pockets, such as pens or makeup.
Express Laundromat is not responsible for clothes that shrink, bleed or change
shape during normal washing and drying. Again, please check your labels prior to sending your items.
Express Laundromat does not guarantee against colour loss, clothes with poorly set dyes, normal wear and tear, pre-existing damage, severe soiling, lost socks, or mismatches.
We are not responsible for any damage that is done to your laundry during normal washing and drying including but not limited to: buttons falling off, beads coming loose, hems or seams coming undone.
We make every effort to remove stains but cannot guarantee that all stains can be or will be removed.
Items not picked up due to no fault of ours may be donated to charity after 30 days.